1.Introduction
These terms are an agreement between you and Qube Foundation, Tiruchirappalli, Tamil Nadu, India, covering your use of Qube CRM — the hosted project management service at this domain, including its web application and its API.
By creating an account, joining a workspace or using the service you accept these terms. If you are accepting them for an organisation, you are confirming that you have the authority to do so, and “you” means that organisation.
2.How these terms apply
Qube CRM is used by two kinds of people, and which one you are changes who controls your workspace content.
- If you created the workspace, you are its owner. You control its content, its members and their roles, and you are responsible for what happens in it.
- If you were invited into a workspace, the owner controls that workspace and its content — including the ability to change your role, remove your access, and read the work you do in it. Your dealings about that content are with them, not with us.
Our privacy policy forms part of these terms and explains what we do with personal data.
3.Eligibility and scope
You must be at least 18 years old and able to enter a binding contract. You may not use the service if you are barred from doing so under the laws that apply to you, or if we have previously terminated your account for a breach of these terms.
4.Accounts and workspaces
You need an account to use the service, and the details you give us must be accurate. You are responsible for your password and for everything done under your account. Tell us promptly if you think someone else has access to it.
One account belongs to one workspace. This is a deliberate design decision rather than a limitation we are apologising for: it is what allows a person to have exactly one role, and it keeps the permission model honest. If you need to work in a second workspace, that takes a second account.
A workspace owner may invite people, set their role from the six built-in roles, and narrow their access per project. Removing someone’s access ends their ability to see the workspace but does not delete the work they did in it.
5.Licence
For as long as you comply with these terms we grant you a limited, non-exclusive, non-transferable, revocable right to use the service for your own business purposes. That is a right to use the hosted service — not a licence to the software itself, and not a right to copy, resell, sublicense or host it.
6.Acceptable use
You agree not to:
- break the law with the service, or use it to store or transmit unlawful content;
- upload material you have no right to, or that infringes someone’s intellectual property or privacy;
- upload malware, or anything designed to damage or interfere with the service or its users;
- probe, scan or test the service’s security without our written permission, or bypass its authentication, rate limits or tenancy boundaries;
- use automated means to place unreasonable load on the service, scrape it wholesale, or resell access to it;
- impersonate anyone, or misrepresent your affiliation with a person or organisation;
- share your account credentials so that more people use the service than the plan you pay for allows.
Responsible security research is welcome. If you find a vulnerability, report it to contact@qubefoundation.com and give us a reasonable chance to fix it before telling anyone else.
7.Proprietary rights
We own the service — the software, the interface, the name and the marks. These terms give you no rights in any of that beyond the licence in section 5. You own your content, described next. Nothing in these terms transfers ownership in either direction.
8.Your content and feedback
Your content stays yours. Projects, tasks, comments, timesheets and financial records — all of it belongs to you or your organisation. You grant us only the licence we need to host, store, transmit, back up and display it so that the service works for you and the people you have given access to.
We do not use your content to train machine-learning models, and we do not sell it or share it with advertisers.
You can export your content at any time, and you can delete your workspace, which deletes its content. Retention is covered in the privacy policy.
If you send us feedback or a feature suggestion, we may act on it without owing you anything for it. You are not obliged to send us feedback, and we would still rather you did.
9.Plans, billing and cancellation
The published plans are:
- Starter — free, up to 5 people
- All nine capabilities, unlimited projects and tasks, community support.
- Team — ₹4,999 per workspace, per month
- Everything in Starter with no cap on people, and priority email support.
- Scale — by agreement, per workspace
- Everything in Team, plus custom roles, data retention controls, onboarding and a named support contact, on terms we agree with you in writing.
Each paid tier is one flat price per workspace, however many people you add. The tiers differ on the support you get, not on how many people you run. They do not gate features: every plan carries all nine capabilities.
Paid plans are billed monthly in advance in Indian rupees, exclusive of any applicable taxes, which are added where the law requires. Fees are not refundable for a period already started. You may cancel at any time and keep access until the end of the period you have paid for.
We may change prices with at least thirty days’ notice. A price change never applies to a period you have already paid for. If you do not accept a new price, cancel before it takes effect.
If a payment fails we may suspend the paid features after telling you. We will not delete your content for non-payment without warning you first and giving you a reasonable chance to export it.
10.Availability and changes to the service
We work to keep the service available and we will give notice of planned maintenance where we can. We do not promise a service level on the Starter or Team plans; a service level is something we agree separately on Scale.
The service will change. We add capabilities, improve them, and occasionally remove one that is not working. If we remove or materially reduce something you depend on, we will tell you before we do it.
11.Warranties, disclaimer and limitation of liability
The service is provided as is. To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that it will meet your requirements.
To the fullest extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data. Our total liability arising out of or relating to these terms is limited to the fees you paid us in the twelve months before the claim arose. On a free plan, that figure is zero — which is a real consequence of using a free plan and worth weighing.
Nothing here excludes liability that cannot be excluded by law, including for fraud or for death or personal injury caused by negligence.
Keep your own backups of anything you cannot afford to lose. We take backups for our own operational purposes; they are not a substitute for your exports.
12.Indemnification
You agree to indemnify and hold us harmless against claims, damages and reasonable costs arising from your content, your use of the service in breach of these terms, or your violation of any law or third-party right. We will tell you promptly about any such claim and let you control the defence, provided any settlement releases us fully.
13.Third-party links and services
The service may link to sites and services we do not control. We are not responsible for them, and their terms and privacy practices are their own. If you connect a third-party service to your workspace, you are authorising the exchange of data that connection requires.
14.Suspension and termination
You may stop using the service and delete your account or workspace at any time.
We may suspend or terminate your access if you materially breach these terms, if your use puts the service or other customers at risk, or if we are required to by law. Where circumstances allow it we will warn you first and give you a chance to put it right. For a breach that is causing active harm, we may suspend first and explain immediately afterwards.
On termination your licence ends and your content is deleted according to the retention rules in the privacy policy. Export anything you want to keep before you close an account.
15.General terms
Changes. We may update these terms. For a material change we will give at least thirty days’ notice in the product or by email; continuing to use the service after that means you accept the new terms.
Governing law. These terms are governed by the laws of India, and the courts of Tiruchirappalli, Tamil Nadu have exclusive jurisdiction.
Assignment. You may not assign these terms without our written consent. We may assign them to an affiliate or as part of a merger or sale of the business.
Severability and waiver. If a provision is unenforceable, the rest stands. A delay in enforcing a right is not a waiver of it.
Entire agreement. These terms and the privacy policy are the whole agreement between us about the service, and they replace anything said earlier — except for a signed Scale agreement, which takes precedence where the two conflict.
16.Questions
Write to contact@qubefoundation.com and a person will answer. If something in this document is unclear or reads as though it is hiding something, tell us — that would be a fault worth fixing.